Every SpringHold Survival Straw is covered by a 365-day, no-questions-asked money-back guarantee. If you are not fully satisfied with your purchase for any reason within 365 days of delivery, tell us and we will refund 100% of what you paid — no claim forms, no proof-of-failure photos, no hassle.
Email us at support@springholdwater.com with your order number and the reason (one line is enough). Our support team will confirm your refund within 48 hours.
In most cases, no. We do not require you to return the product for a standard refund — keep it, gift it, or dispose of it as you see fit. For unusually large orders we may, at our discretion, ask for the item to be returned; if so, we will provide return instructions and cover the return shipping cost.
Once approved, refunds are issued to your original payment method. Most refunds appear within 5–10 business days, depending on your bank or card issuer.
If your order arrives damaged, defective, or with items missing, contact us within 30 days of delivery and we will send a free replacement or issue a full refund — your choice.
Orders can be cancelled for a full refund at any time before they ship. Once an order has shipped, please use the standard refund process above.
Gift cards and any promotional items marked as final sale cannot be refunded.
Questions about refunds? Email support@springholdwater.com — we answer within one business day.
